Experience in handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio etc.
Initiation and effective management of Trouble Ticket (TT) through the closure, paying close attention to the SLA requirement and capturing all relevant.
Routing the traffic for ILD carriers as per RA requirement.
Checked Carrier wise performance Report, IP report Band Width Utilization Report.
Coordination with different carriers while current interconnection or active carriers.
Monitoring of Soft Switch and take corrective action.
Analysis of Hardware/Software related alarms in coordination with Vendor and resolve the issue.
Daily analysis of ASR ACD.
Experience in various Protocols, e.g. SS7, SIP,



SIGTRAN H.323 etc. to diagnose any reason for call failures.
Experience in Handling performance-based issues such as low ASR, low ACD, high PDD, and blocked circuits
TECHNICAL/FUNCTIONAL SKILLS REQUIRED
Experience on NMS, SBC-Genband, Dialogic-SBC, Sansay, a Billing server, or any other Soft switch and Media Gateways.

SOFT SKILLS REQUIRED:
Excellent analytical, problem-solving and technical troubleshooting skills
Solid verbal and written communication skills;
Ability to remain composed and qualified in stressful, high-pressure situations

📌 Voip Noc Engineer Ahmedabad
🏢 Bankai Infotech
📍 Ahmedabad