Key Responsibilities:
Handle inbound and outbound customer calls professionally.
Provide accurate information and resolve customer queries effectively.
Maintain a high level of customer satisfaction through quality service.
Follow communication scripts and guidelines for effective interaction.
Document customer interactions and update records in the system.
Escalate complex issues to the appropriate department when necessary.
Meet daily, weekly, and monthly call targets and quality benchmarks.
Adhere to company policies and maintain call etiquette.
Required Skills & Qualifications:
High school diploma or bachelor's degree (preferred).
Previous experience in a voice process role is an advantage.
Excellent verbal communication and active listening skills.
Fluency in English (additional languages are a plus).
Ability to handle pressure and work in a rapid-paced setting.
Basic computer knowledge and familiarity with CRM tools.
Willingness to work in rotational shifts if required.