About the Job

We are changing the way people think about customer service—and we need your help!

We're seeking a Training Facilitator to deliver training modules and run classes for our team members.

Are you a leader with a passion for helping people learn This role is responsible for delivering training materials to our team members using creative teaching techniques. We're looking for a performance-driven individual who is eager to innovate and explore new opportunities for curriculum development.

As a Training Facilitator, You Will:
Provide training to new and existing employees
Develop and deliver training plans and curriculum to classes of up to 25 people
Use a variety of creative teaching techniques to enhance learning
Administer knowledge assessments to measure training effectiveness
Assist with quality assurance monitoring, feedback, and coaching
Maintain up-to-date reporting on training progress, effectiveness, and improvement areas
Stay informed of current client products and services
Interact with partners to communicate training environments, outcomes, and development opportunities
Manage and guide new Trainers and Training Facilitators




Travel internationally as required

As a Training Facilitator, You Have:
BS/BA in Education, Business Administration, or equivalent work experience (preferred)
Knowledge of adult learning principles and the ability to apply them to training content
3+ years of previous contact center experience (preferred)
Experience in customer service training
Experience in coaching and mentoring individuals and teams
Understanding of modern training methods and tools
Familiarity with call center systems (ACD/IVR) and performance metrics
Solid verbal and written communication and presentation skills
Robust analytical and problem-solving skills
Ability to build rapport with clients and team members at all levels
Ability to multitask and perform effectively in a fast-paced setting
Motivation and ability to develop employees through positive reinforcement
Flexibility to adapt to change and innovation
Proficiency in MS Office tools (Word, Excel, PowerPoint)
Valid travel documents for international travel

📌 Training Facilitator Secunderabad
🏢 IntouchCX
📍 Secunderabad