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Candidate should be able to write queries/procedures with SQL, MySQL & PL-SQL.
Candidate should be able to handle the queries regarding application independently.
Candidate should have knowledge of Unix/Linux .
Valuable Experience on UNIX, SQL.
Positive Experience in Resolving the production issues as per the SLA.
Following ServiceNow & ITIL process towards resolving the issues.
Robust Knowledge on UNIX commands.
Good Ability to write / enhance SQL queries.
Performing Health check outs and good Experienced in quick fixing bugs
Extensively worked on FTP and SFTP Commands.
Escalates the incident to other team as well as onsite team when ever required.
Interacting with clients through Call, Mail or Chat.




Implementation of documents according to the client requirement
Working in 24 /7 support and solving all the issues as per SLA.
Optimizing SQL queries as per the user/other team’s request and required data.
Monitoring and resolving the P1/P2/P3 incidents tickets.
Extensively worked in production support like resolving the issues, file transferring, scheduling and monitoring the jobs and client servers.
Writing data in tables in SQL inside the scripts according to client requirement
Validating the Logs for root cause analysis.

📌 Technical Support Secunderabad
🏢 Acura Solution
📍 Secunderabad