Roles and Responsibilities
Handle inbound calls from clients to resolve their queries and concerns.
Provide excellent customer service by addressing client needs, answering questions, and offering solutions.
Identify prospects to upsell/cross-sell relevant products or services based on client requirements.
Maintain accurate records of all interactions with clients using CRM software.
Meet daily/weekly targets set by management for call handling, sales conversion rates, and other key performance indicators (KPIs).