Preferred candidate profile

Assist in the automation initiatives within the Collections department by contributing to the implementation of digital solutions.

Collaborate with internal stakeholders to identify process improvements aimed at advancing digitalization in Collection operations.

Support the coordination between business units and technology teams, aiding in the analysis of business needs and contributing to the optimization of Collection infrastructure.

The focus is on enhancing operational efficiency and adhering to company policies to facilitate streamlined operations.

Role & responsibilities

Cost management (System & Communications)
Monitor the flow of delinquent accounts into the Collections system.
Verify that all accounts are properly categorized and actioned according to the defined collection strategy.
Coordinate with relevant teams to address any system issues or discrepancies.
Plan and prepare for testing current methodologies or strategies to improve collection effectiveness
Handle invoice payments, budget vs Actuals and budgeting for CollectionWorkz.





Collection systems and Automation
Gather requirements from stakeholders for the collection system.
Coordinate with internal teams and external vendors to ensure alignment with project goals.
Monitor project progress and identify any potential risks or delays.
Configure collection systems to accommodate and execute these strategies effectively.
Conduct regular reviews and adjustments to optimize strategy performance
Manage, resolve and escalate any system issues and keep track of productivity loss.

Compliance and Audit
Ensure that documentation is maintained in accordance with internal norms and regulatory requirements.
Update any necessary documentation to reflect changes or updates in the collection system or vendor evaluations
Document any modifications, updates, or configurations made to the system
Address any queries or concerns related to documentation management, audit logs, or regulatory compliance.

📌 Team Member Risk Systems Mumbai
🏢 Forward
📍 Mumbai