Implement effective systems and processes to track and resolve customer complaints, ensuring timely and satisfactory resolution.
Collaborate with sales and marketing team, creating product wise SOP for service & support to maximize revenues and customer loyalty.
Having positive interpersonal skills.
Provide technical guidance and troubleshooting assistance to the service team for complex customer issues or escalations.
Establish and maintain strong relationships with customers, dealers, and service partners to understand their needs and address their concerns promptly.
Ability to discuss technical aspects of implementation of product/solution with the customers
Excellent problem-solving and communication skills
Ability to analyze data, identify trends, and make data-driven decisions
Current Project Management , coordination with vendors
Should have key skill set of service , Maintain uptime of network , Should be customer centric in approach




Develop and implement a comprehensive service support strategy aligned with the company's goals and objectives.
Identify customer needs and market trends to continuously improve service offerings and meet evolving customer expectations.
Collaborate with cross-functional teams, such as product development, engineering, and sales, to ensure seamless integration of service support throughout the product lifecycle
Define SLA to improve customer Service support & Delivery experience for engaged and new customers to facilitate organic growth.
Conduct regular analysis of service data to identify trends, areas for improvement, and prospects for enhancing service quality.
Develop and implement product improvement initiatives to optimize customer satisfaction, service efficiency, and overall service quality
Collaborate with procurement and logistics teams to ensure an adequate supply of spare parts and components to support service operations.

📌 Technical Support Representative Gujarat
🏢 Atul Auto
📍 Gujarat