We are seeking a proactive professional for the Technical Support Voice role. You will be responsible for providing technical assistance and troubleshooting for various issues, ensuring excellent customer satisfaction through voice-based support. This role requires strong communication skills, a problem-solving mindset, and a solid understanding of relevant technologies.

Roles & Responsibilities:
Provide comprehensive technical support to users via voice calls, addressing their technical issues and inquiries.
Diagnose and resolve a wide range of technical problems, guiding users through troubleshooting steps and solutions.
Document all support interactions and resolutions accurately in the designated ticketing system.
Escalate complex or unresolved issues to higher-level support teams when necessary, ensuring proper handover.
Maintain up-to-date knowledge of products, services, and common technical issues to provide accurate information.




Strive to achieve high customer satisfaction ratings and adhere to service level agreements (SLAs).
Educate customers on product features and best practices to prevent future issues.

Skills Required:
Excellent verbal communication skills with a transparent and qualified phone demeanor.
Robust problem-solving and analytical skills to diagnose and resolve technical issues effectively.
Ability to explain technical concepts to non-technical users patiently and clearly.
Familiarity with remote support tools and ticketing systems.
Customer-focused with a strong commitment to providing high-quality support.
Ability to multitask and manage call volumes efficiently.
Adaptability to a fast-paced and evolving technical environment.

QUALIFICATION:
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

📌 Technical Support Voice Pune
🏢 Spes Manning
📍 Pune