Operations Manager Ground Operations, Vendor Coordination & Logistics Role Purpose This role owns the execution layer of the business. You are responsible for ensuring that what is sold and designed is delivered on the ground calmly, precisely, and without surprises. This is a leadership role with accountability for systems, vendors, and people.
Key Responsibilities Operations & Delivery - Own ground operations across destinations
Manage vendors, contracts, confirmations, and timelines
Ensure logistics for bespoke and group travel run as planned
Anticipate risks and resolve issues before escalation
Maintain clean operational documentation and checklists Vendor Leadership - Build and maintain solid, reliable vendor relationships
Set transparent expectations and service standards
Hold partners accountable to agreed deliverables
Evaluate and improve vendor performance over time Team Leadership - Lead and develop the operations team
Set clarity around roles, responsibilities,
and ownership
Build systems that reduce dependency on individuals
Ensure calm execution under pressure
Be accountable for team outcomes, not just individual tasks Cross-Functional Coordination - Work closely with Sales and Product teams
Ensure feasibility and clarity before commitments are made
Protect client experience through disciplined execution Leadership KPIs - Consistency of operational delivery
Reduction in execution errors and escalations
Vendor reliability and performance stability
Team capability and independence
Adherence to systems, timelines, and processes This Role Is Not For You If - You prefer flexibility over structure
You rely on last-minute problem-solving instead of systems
You avoid accountability under pressure
You struggle to lead and develop people