We are looking for a highly skilled and experienced Tech Support Professional to join our team at SpartaSystems. The ideal candidate will have a robust background in technology and excellent problem-solving skills.

Roles and Responsibility
Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to identify and implement solutions.
Develop and maintain technical documentation and knowledge base articles.
Analyze customer feedback and suggest improvements to products or services.
Stay up-to-date with new technologies and industry trends.

Job Requirements
Solid understanding of computer systems, networks, and software applications.
Excellent communication and problem-solving skills.
Ability to work in a quick-paced environment and prioritize tasks effectively.
Strong analytical and troubleshooting skills.
Experience with customer service software and ticketing systems.
Ability to collaborate with cross-functional teams to achieve common goals.

CreateJd

📌 Tech Supp Professional Pune
🏢 Sparta Systems
📍 Pune