Cash and Transaction Duties
Cash handling: Accept cash deposits, process withdrawals, and verify physical currency.
Drawer balancing: Count money and reconcile cash drawers at the end of each business day.
Fund transfers: Process NEFT, RTGS, and cheque clearances efficiently.
Security: Check for counterfeit currency and manage vault or cash box inventory .
Customer Service and Support
Lobby management: Guide incoming walk-in customers and handle queue flow.
Query resolution: Answer basic account questions and resolve immediate complaints.
Cross-selling: Introduce basic bank products, digital services, or third-party offerings when appropriate