If HTML, PHP, CSS, JS are your best friends then this might interest you. Be the Help Scout that understands customer experience comes first, someone who has to make sure that the tasks are checked off and on the customer’s side they get friendly assistance.

Responsibilities
Manage the support tickets, either answering customer questions directly or bringing in an appropriate member of the core development team when you cannot.
Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission.
Help our clients by solving technical WordPress issues.
Excellent problem-solving skills and capacity to clearly explain a technical problem.
Report any bugs or issues to our team of developers.
Helping run regular user testing sessions, gather feedback from the forums, and be the voice of the organization.
Creating tutorials, documentation, screencasts and other forms of materials to help guide people to success & avoid repetitive questions.

Required skill-set
In-depth knowledge of WordPress (Minimum 1 year of experience)
Attention to every detail and logical thinking.
Fluent written English with proper grammar and spelling
Understand and able to write CSS




Understand and able to write HTML
Diagnosing and solving technical problems.
Testing and evaluating recent features and functionalities.
Excellent problem-solving skills and capacity to clearly explain a technical problem
Curious to learn and grow

Bonus points if you also have:
Ability to understand and write JavaScript / jQuery
Ability to understand and write PHP
WordPress plugin development experience
WordPress theme development experience
Page builders experience (Elementor, Beaver Builder, Divi)

Must-haves
Positive attitude to learn and grow
Sense of responsibility for your work, failures, and achievements.
High on energy, positivity, and ability to work with a team
Self-management skills to stay organized
Excellent communication skills to express and convey the right message in the right ways.
Good sense of understanding the requirements

Benefits of working with IdeaBox
Work Remotely!
Limitless prospect to learn and grow
Friendly work environment
Versatile working hours
Self-managed & leisure leaves
5-days a week

📌 Wordpress Support Specialist Udaipur
🏢 IdeaBox Creations
📍 Udaipur