Key Accountability
Main point of contact for support service
Act as senior consultant for Regional ITC by providing technical advice and consultation on eStore platform
Clarify each region's requirements for eStore maintenance or enhancement
Co-ordinated with maintenance team regarding requirements from Subs(e.g. predefined solutions, guidelines, bug-fix and any source code modification within 5 MD)
Serve as a liaison and primary point of contact between Subs/Regional ITC and maintenance team to evaluate, prioritize and manage all the requests escalated
Perform resource allocation and workload assignment according to delivery requirements
Develop work plan for deliverables
Ensure that deliverables are achieved beyond client expectations
Report delivery status to client and develop delivery documentations
Provide support to respective countries during different time zones
Develop own qualified learning of SAP Hybris products/technologies and solutions,



Should be self-motivated to keep himself/herself updated on latest SAP Hybris product/ technologies and Solutions
Improve consulting skills, application and implementation expertise in the product and industry
Supervise team members to determine how well they function in their jobs on a day-to-day basis
Provide coaching & development

Qualification
Bachelor's degree required in computer science, software engineering
Must have knowledge of Hybris as well as ticketing tools like JIRA
Excellent communication, interpersonal, problem solving skills required
Should have 7+ years of experience in e-Commerce technologies like SAP Hybris.

Experience
Experience in working with users to define their business requirements
10+years of experience in managing Operations, out of which 7+ years of experience preferably around e-Commerce technologies such as SAP Hybris
Should have B2B/ B2C domain experience
Knowledge of defined Service Level Agreements (SLAs)

📌 Service Manager Sap Hybris Gurugram
🏢 Appsierra
📍 Gurugram