Job Summary

We are seeking an experienced and results-driven Manager – Insurance Operations to lead and oversee US Insurance Back Office operations within a BPO setting. The ideal candidate will be responsible for managing daily operations, driving process excellence, ensuring SLA compliance, improving customer satisfaction, and leading high-performing teams while maintaining quality, productivity, and regulatory standards. Experience in US Insurance Back Office processes is mandatory.

Requirements

Key Responsibilities
Manage end-to-end US Insurance Back Office operations across Life, Health, Property & Casualty (P&C;), or Claims processes.
Lead, mentor, and develop Team Leaders and Operations Associates to achieve business objectives.
Analyze operational data and implement process improvements to enhance efficiency and reduce costs.
Collaborate with clients and internal stakeholders to resolve operational issues and improve service delivery.
Conduct regular performance reviews, coaching sessions,



and talent development initiatives.
Ensure compliance with US insurance regulations, company policies, and client-specific guidelines.
Manage workforce planning, capacity utilization, and resource allocation.
Handle escalations and ensure timely resolution of customer and client concerns.
Support transitions, process migrations, and implementation of current business.
Drive operational excellence through KPI monitoring, quality management, and continuous process improvement.

Experience
5–7 years of experience in US Insurance Back Office Operations within a BPO/KPO setting.
Minimum 3–5 years of experience managing teams in an operations leadership role.
Experience handling US insurance processes is mandatory.
Experience in Life, Health, Property & Casualty (P&C;), Policy Administration, Underwriting Support, or Claims Processing is preferred.

📌 Manager – Insurance Operations Udaipur (India)
🏢 Virtual Binz
📍 India