Responsibilities:
Manage end-to-end customer relationship activities across multiple communication channels.
Build and maintain robust relationships with customers to improve satisfaction and retention.
Handle customer queries, complaints, and escalations in a timely and professional manner.
Coordinate with internal teams to ensure prompt issue resolution.
Monitor customer onboarding and ensure a smooth customer journey.
Execute customer engagement, retention, and loyalty initiatives.
Maintain accurate customer records and interactions within the CRM system.
Track customer feedback and identify opportunities for service improvement.
Generate and analyze CRM reports, customer insights, and engagement metrics.
Support cross-selling and upselling initiatives through targeted customer campaigns.
Ensure compliance with company policies and regulatory requirements applicable to financial services.




Work closely with Product and Marketing teams to improve customer communication strategies.

Requirements* Bachelor's degree in Business Administration, Commerce, Marketing, Finance, or a related field.
3–4 years of experience in Customer Relationship Management, Customer Success, Client Servicing, or Customer Support, preferably in the FinTech, Banking, NBFC, or Financial Services sector.
Robust understanding of customer lifecycle management.
Proficiency in Microsoft Office and reporting.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Ability to manage multiple customer interactions simultaneously.
Customer-centric mindset with solid problem-solving skills.
Experience working with CRM platforms such as Salesforce, Zoho CRM, HubSpot, Freshworks, or similar tools.

📌 Customer Success Manager Newtown
🏢 Stylopay Private
📍 Newtown