The Credit Operations Manager – Retail Assets is responsible for managing end-to-end operational activities related to loan disbursals across PAN India locations. This includes handling original property documents, coordinating with internal teams and external vendors, and overseeing a team of local operations officers. The role ensures timely and error-free processing of loan documentation while maintaining service level agreements (SLAs) and turnaround times (TATs).
Key Responsibilities
Primary Responsibilities
Manage original property documents for loan applications.
Execute on-ground disbursal activities such as cheque handling and preparation of documents for legal vetting.
Collaborate with sales and credit teams to resolve documentation-related queries promptly.
Liaise with legal and technical vendors for document verification.
Supervise a team of local operations officers responsible for post-disbursal checks and physical document collection and scanning.
Ensure adherence to defined SLAs and TATs for end-to-end loan disbursal processes.
Secondary Responsibilities
Not applicable
What We Are Looking For
Education
Graduate in any discipline (mandatory)
Experience
Relevant experience in credit operations or retail asset operations preferred
Skills and Attributes
Solid organizational and coordination skills
Attention to detail and accuracy in document handling
Ability to manage teams and ensure process compliance
Effective communication and stakeholder management
Commitment to meeting service delivery timelines and quality standards
📌 Associate Credit Operations Manager Surat
🏢 IDFC FIRST Bank
📍 Surat
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