Job Summary

We are looking for a skilled and customer-focused Front Office Associate to join our team. The ideal candidate should have 6 months to 1 year of experience in hotel front office operations and hands-on experience using the IDS Hotel Management System. The candidate will be responsible for providing exceptional guest service while ensuring smooth front desk operations.

Key Responsibilities
Welcome guests with a warm and professional attitude.
Handle guest check-in and check-out efficiently using the IDS Hotel Management System.
Process reservations, room allocations, and cancellations.
Respond to guest inquiries, requests, and complaints promptly and professionally.
Handle cash, card, and online payments accurately.
Maintain guest records and update information in the PMS.
Coordinate with Housekeeping and Maintenance departments to ensure room readiness.
Answer telephone calls and respond to emails professionally.
Prepare daily reports, occupancy reports, and cashier reports.
Ensure compliance with hotel policies, SOPs, and service standards.




Upsell rooms and hotel services whenever possible.
Maintain a clean and organized front desk area.

Required Qualifications
Graduate in Hotel Management or any Bachelor's degree.
Minimum 6 months to 1 year of experience in a hotel front office.
Hands-on experience with IDS Hotel Management System is mandatory.
Good communication skills in English and local language.
Basic knowledge of MS Office (Excel, Word, Outlook).
Strong interpersonal and customer service skills.
Ability to work in rotational shifts, weekends, and holidays.

Preferred Skills
Excellent grooming and presentation.
Positive attitude and team player.
Strong problem-solving abilities.
Good organizational and multitasking skills.
Ability to work under pressure in a quick-paced workplace.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Food provided

Work Location: In person

📌 Front Office Associate Electronic City
🏢 svenska hotels
📍 Electronic City