Key Responsibilities:
Operations Management
Oversee day-to-day workshop operations (Mechanical, Bodyshop, Washing, PDI).
Ensure optimum utilization of manpower, tools, and workshop capacity.
Monitor job flow, turnaround time (TAT), and productivity.
Customer Satisfaction (CSI)
Ensure high levels of customer satisfaction and retention.
Handle escalated customer complaints and ensure timely resolution.
Maintain service quality as per OEM guidelines.
Revenue & Profitability
Drive service revenue, parts sales, and labor sales.
Monitor key KPIs like productivity, efficiency, and billing.
Control costs and improve profitability of the service department.
Team Management
Lead and manage Service Managers, Advisors, Technicians, and support staff.
Conduct regular training,



performance reviews, and motivation activities.
Ensure discipline, grooming, and adherence to company policies.
Process & Compliance
Ensure adherence to company SOPs and OEM (Mahindra) standards.
Maintain audit readiness (internal & external audits).
Ensure safety standards and statutory compliance in the workshop.
Coordination
Coordinate with Sales, Parts, CRM, and Accounts departments.
Ensure availability of parts for smooth service operations.

Pay: ₹30,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Agm Service Raipur
🏢 SHIVNATH MOTORS (I
📍 Raipur