FixFit is seeking a reliable and customer-focused Garment Care Executive to manage on-ground service operations and support seamless execution of garment care requests. This role is ideal for someone who understands garments, tailoring, and customer interaction, and can ensure high service quality while operating within a structured service radius. The Garment Care Executive will play a key role in building a trusted and productive customer experience aligned with FixFit’s service standards and growth plans.
● Manage end-to-end service flow from customer pickup to final delivery
● Assess garment issues including fitting, damage, and alteration requirements
● Coordinate with nearby tailoring partners for required alterations
● Ensure service completion within defined timelines and service categories
● Maintain accurate records of orders, garment details, and customer instructions
Operations & Service Lifecycle
● Maintain garment handling standards and operational hygiene
● Ensure adherence to defined service radius and routing efficiency
● Support daily operations and coordinate with internal teams when required
● Follow standard operating procedures and service quality benchmarks
Customer Experience & Engagement
● Maintain a skilled and trustworthy presence during all customerinteractions
● Act as a point of contact for customer queries and service clarification
● Ensure a smooth, reliable, and consistent service experience
● Help build a customer-first, service-driven brand reputation
Qualifications & Skills
● Background in fashion, tailoring, or garment handling is preferred
● 0–2 years of experience in boutique, tailoring, or service roles
● Robust communication, coordination, and interpersonal skills
● Ability to manage field-based operations efficiently