Key Responsibilities:
Provide voice, email, and chat support to US-based customers
Assist with order placement, product inquiries, returns, and general support.
Guide customers on part compatibility, availability, pricing, and specifications.
Handle customer complaints or issues in a calm, skilled manner.
Coordinate with logistics and warehouse teams for timely deliveries.
Generate and share invoices with customers upon request.
Address customer concerns related to invoices, payments, or discrepancies.
Maintain accurate records of customer interactions in CRM systems.
Follow up to ensure issues are fully resolved and customers are satisfied.
Stay updated on auto parts inventory, pricing, and industry trends.

Requirements:
Excellent verbal and written communication skills in English.
Previous experience in US-based customer support or e-commerce preferred.
Interest or knowledge in automotive parts is a plus.




Ability to multitask and manage time effectively.
Proficiency in MS Office (especially Excel and Word).
Willing to work in night shifts.

Benefits:
Supportive and collaborative work workplace
Training and growth opportunities
Exposure to international customer service standards

Shift: Night Shift (6PM-3.30 AM) | Work From Office only

Incentives: Performance-based incentives available

Pay: ₹17,000.00 - ₹40,000.00 per month

Perks:
Paid sick time
Paid time off

Ability to commute/relocate:
Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
Are you Willing to Work the Nightshift?

Work Location: In person

📌 Customer Support Executive Us Process Richmond Town (India)
🏢 AOW Information Technology Private
📍 India