Key Responsibilities
Lead and manage the Backend Operations team to ensure smooth daily operations.
Allocate tasks, monitor team productivity, and ensure timely completion of work.
Verify student admission documents and maintain accurate records.
Ensure correct data entry and regular updates in the CRM.
Coordinate with the Sales, Admission, Academic, and Finance teams for seamless student onboarding.
Monitor admission processing, application status, and document verification.
Prepare daily, weekly, and monthly MIS reports.
Track team KPIs, productivity, and quality metrics.
Resolve operational issues and escalate critical cases when required.
Train, mentor, and guide team members to improve performance.
Ensure adherence to company SOPs and data confidentiality standards.
Identify process improvement prospects to enhance operational efficiency.

Pay: Up to ₹30,000.00 per month

Perks:
Cell phone reimbursement
Adaptable schedule
Paid sick time
Paid time off

Work Location: In person

📌 Operations Team Leader Noida
🏢 IMTS Academic & Skills Development College
📍 Noida