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Broad outline of the Role
Monitor operations related to billing, collections, credit and settlement, audits including regular operations, dispute resolution issue resolution and recovery actions. This is a tactical role which has a significant mid-term impact on business unit’s overall results.
Minimum Qualifications & Experience
Graduate in accounting or finance
7 - 12 years of relevant experience
Other Knowledge & Skills
Positive understanding of credit control, revenue assurance concepts
Deep understanding of end-to-end billing and collection cycle
Familiarity with local regulations in billing and collection
Key Responsibilities
Responsible for the timely and accurate billing and collection of billing charges from customers
Ensure effective usage of billing tools and systems.
Interlock with finance department for receivables, payables,



bad debts provisioning and ageing accruals.
Interlock with sales teams for dispute resolution related to bilateral.
Ensuring achievement of collections targets for all segments and reducing outstanding collections and debt bucket
Responsible for the payment and settlement for VTS (Voice traffic) and EBA (bilateral agreements)
Manage the credit monitoring, rating, and dunning process.
Monitor operations related to credit and settlement, audit operations including annual planning, regular operations, dispute resolution with customer satisfaction focus.
Manage disputes or discrepancies on customer invoices.
Ensure process adherence by team required for billing and credit note generation on time.
Monitor processes, systems, and portals for dispute management amongst internal teams.
Ensure billing accuracy, consistent revenue generation and keep total receivables outstanding under control.
Ensures consistent cash inflow into the organization.
Programs manage automation initiatives.
Participate in audit processes related to the function.

📌 Sr Manager Collections Chennai
🏢 Tata Communications
📍 Chennai