Experience: 0–2 Years
Shift: US Shift (Night Shift)
Employment Type: Full time

Job Summary

We are looking for a Customer Support Executive to provide exceptional support to US-based customers through inbound and outbound calls. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to resolve queries efficiently.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries and provide accurate information.
Maintain customer records and update CRM systems.
Escalate complex issues to the appropriate teams.
Meet quality, productivity, and customer satisfaction targets.
Follow company policies and service standards.
Document customer interactions accurately.

Requirements
Bachelor's degree in any discipline.
0–2 years of experience in customer service or voice process (Freshers may apply).
Excellent spoken and written English.
Willingness to work in US shifts.
Basic computer and MS Office skills.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive Us Voice Process Thiruvananthapuram
🏢 The closing Gap
📍 Thiruvananthapuram