Contact existing and prospective B2B customers through phone calls.
Communicate with customers via WhatsApp regarding products, quotations, offers, and order updates.
Follow up with customers for purchase requirements and buying plans.
Assist customers with order status, dispatch details, and shipment tracking.
Suggest suitable products based on customer requirements.
Handle customer inquiries and provide prompt support.
Maintain customer records and update communication details.
Coordinate with the sales and dispatch teams to ensure timely customer service.
Build long-term relationships with customers through skilled communication.