We are seeking a detail-oriented and organized individual to manage and maintain accurate and up-to-date documentation and records. The successful candidate will be responsible for ensuring compliance with regulatory requirements, maintaining document management systems, and providing support to CRM departments.
Act as the primary point of contact for customers after booking.
Handle customer queries, requests, and complaints professionally and within the defined timelines.
Coordinate with the Sales, Accounts, Legal, Projects, and Finance teams for smooth customer communication.
Maintain and update customer data in the CRM system.
Prepare and issue demand letters, welcome letters, payment reminders, receipts, and other customer communications.
Follow up with customers regarding pending payments and required documentation.
Assist customers with loan processing and coordination with banks, if applicable.
Schedule and coordinate site visits, possession, registration, and handover activities.
Ensure timely execution of customer documentation and agreements.
Generate periodic CRM reports and MIS for management.
Maintain high customer satisfaction through effective communication and prompt issue resolution.




Support post-possession customer service and address warranty or maintenance-related concerns.

Required Skills
Excellent verbal and written communication skills.
Solid customer relationship and problem-solving abilities.
Positive coordination and follow-up skills.
Proficiency in MS Office (Excel, Word, Outlook).
Experience with CRM software and ERP systems.
Ability to manage multiple tasks and work under deadlines.

Qualifications
Graduate in any discipline (MBA or equivalent preferred).
2–5 years of CRM experience in the Real Estate industry.
Knowledge of the real estate sales and customer lifecycle.
Familiarity with property documentation and home loan processes is an added advantage.

Key Competencies
Customer-centric approach
Communication and interpersonal skills
Attention to detail
Team collaboration
Time management
Problem-solving
Qualified attitude

Preferred Candidate
Immediate joiners or candidates with a short notice period will be preferred.
Candidates with prior experience in residential or commercial real estate projects will have an added advantage.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:
Paid sick time

Work Location: In person

📌 Crm Executive Vasna
🏢 Samsara Buildtech
📍 Vasna