Job Description – CRM Executive

Position: CRM Executive
Department: Customer Relationship Management (CRM)

Office Address:
Office No. 2H, 6th Floor, Tower B,
M3M Urbana Business Park,
Golf Course Extension Road,
Sector 67, Gurugram, Haryana

Key Responsibilities:
Manage and maintain customer relationships through calls, emails, and follow-ups.
Handle customer inquiries, complaints, and service requests efficiently.
Maintain and update customer records in the CRM system.
Coordinate with sales and other departments to ensure customer satisfaction.
Track customer interactions and prepare daily/weekly reports.
Conduct post-sales follow-ups and collect customer feedback.
Ensure timely resolution of customer issues and escalations.
Support customer retention and engagement activities.
Monitor customer satisfaction levels and suggest improvements.

Required Skills:
Excellent verbal and written communication skills.




Strong interpersonal and relationship-building abilities.
Proficiency in MS Office and CRM software.
Positive problem-solving and organizational skills.
Ability to work under pressure and meet deadlines.

Qualification:
Graduate in any discipline.
1–3 years of experience in CRM, customer service, or client relationship management preferred.

Key Performance Indicators (KPIs):
Customer satisfaction score (CSAT)
Response and resolution time
Customer retention rate
Follow-up completion rate
Data accuracy in CRM system

Designation: CRM Executive

Pay: ₹12,179.06 - ₹25,000.00 per month

Perks:
Cell phone reimbursement
Versatile schedule
Internet reimbursement
Paid time off

Work Location: In person

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