Key Responsibility Areas (KRAs):

CSR Responsibility

Managing incoming calls and customer service inquiries
Growth Driven

Generating sales lead that develops into recent customers.
Lead Management System

Creating, Maintenance & Reporting.
Customer Satisfaction

Ask questions to understand customer requirements and close sales and handle grievances to preserve the company reputation
Keep records of calls and sales and note helpful information
Key Skills required:Ability to multi-task, prioritize and manage time effectively.
Excellent communication and interpersonal skills
Convince Ability
Handle grievances to preserve the company reputation
Outstanding negotiation skills with the ability to resolve issues and address complaints
Cool-tempered and able to handle rejection
Proven track record of successfully meeting sales quota preferably over the phone 6 days working in shifts.
Education & Experience:Education/qualification -Graduate
0 to 2 Years of experience
Excellent written and verbal communications skills in English and a fundamental knowledge of Hindi.
Basic Computer Knowledge

📌 Customer Support Noida
🏢 Aha Taxis
📍 Noida