We are seeking a CRM Executive with 1 to 4 years of experience to manage and enhance customer relationships through systematic support, follow-ups, and resolution. The ideal candidate will be a proactive communicator, tech-savvy, and customer-centric.
Roles and Responsibilities:
Serve as the first point of contact for clients regarding queries, requests, and issue resolution.
Manage and update customer records in the CRM system.
Track and follow up on client interactions, service requests, and feedback.
Coordinate with internal teams (technical/support/sales) to ensure timely resolution of client issues.
Analyze customer feedback and suggest improvements to processes and services.
Generate CRM-related reports and dashboards for internal review.
Ensure a high level of customer satisfaction and retention.
Required Skills & Qualifications:
Bachelor’s degree in Business Administration, Marketing, or related field.
1–4 years of proven experience in a CRM or client servicing role.
Hands-on experience with any CRM tools (Zoho, Salesforce, Freshdesk, etc.).
Robust verbal and written communication skills.
Valuable analytical and problem-solving abilities.
Ability to manage multiple client accounts and work under deadlines.
Preferred Attributes:
Experience in real estate or ERP domain will be a plus.
A customer-focused mindset with solid interpersonal skills.
Ability to work collaboratively across departments.