We are looking for a detail-oriented and communicative individual to join our team as a Customer Support Associate handling live web chat interactions for an Australia-based client. This is a full-time, non-voice role based in Chennai, ideal for candidates who excel in written English and are looking to build a career in international customer support.
Key Responsibilities
Handle customer queries promptly and professionally through a web chat platform
Deliver accurate, well-written responses in English while following defined support workflows
Document customer interactions and maintain basic records using MS Word and MS Excel
Meet quality benchmarks and adapt to process updates as needed
Coordinate with team leads to ensure consistent service standards
Required Skills & Qualifications
Strong written communication skills in English
Basic proficiency in MS Word and MS Excel
A keen eye for detail and a willingness to learn
Ability to work in rotational shifts, including weekends (two rotational weekly offs provided)
Must be available to work from our Chennai office (in-person role)
Immediate availability preferred
Educational Qualification
Any graduate (No prior experience required — freshers encouraged to apply)
Compensation
Take-Home Salary: ₹12,000 per month (fixed, in-hand)
Total CTC: Up to ₹16,000 per month (inclusive of Provident Fund contributions and performance-based incentives)
Incentives are based on individual performance and quality scores assessed monthly.
What We Offer
Provident Fund (PF) benefits as per government norms
Monthly performance incentives (up to ₹4,000 additional)
Structured training and onboarding program
Opportunity to work on a live international support process
Career growth within the organization
Full-time, secure employment
Shift: Rotational shifts | Work Mode: In-person | Location: Chennai
Job Types: Full time, Permanent, Fresher
Benefits:
Provident Fund
Work Location: In person
Pay: ₹10,264.19 - ₹32,508.40 per month
Advantages:
Provident Fund
Work Location: In person
📌 Chat Support Executive Chennai (India)
🏢 EITB global info solutions
📍 India
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