The Floor Manager in a jewellery store is responsible for supervising daily showroom floor operations, managing sales staff, ensuring excellent customer service, achieving sales targets, and maintaining smooth coordination between departments to enhance the customer shopping experience.
Key ResponsibilitiesFloor Operations Management
Supervise day-to-day showroom floor activities.
Ensure smooth customer flow and productive staff allocation.
Monitor showroom presentation, cleanliness, and product displays.
Ensure adherence to company SOPs and operational standards.
Sales Management
Support the team in achieving showroom sales targets.
Monitor individual staff performance and productivity.
Assist in handling premium and high-value customers.
Drive upselling and cross-selling activities.
Team Supervision
Manage and guide sales executives, greeters, and support staff.
Conduct daily staff briefings and motivate the team.
Ensure discipline, grooming, attendance, and skilled behavior.
Customer Experience
Handle customer escalations and resolve complaints professionally.
Ensure high customer satisfaction and luxury service standards.
Build solid customer relationships for repeat business.
Inventory & Security Coordination
Coordinate with inventory and cashier teams for smooth operations.
Ensure proper handling and safety of jewellery items.
Follow showroom security and audit procedures.
Reporting & Coordination
Prepare daily sales and floor performance reports.
Coordinate with management regarding sales trends and staffing needs.
Support promotional events, exhibitions, and festive campaigns.
Required Skills
Robust leadership and team management skills
Excellent communication and customer handling ability
Sales and target management skills
Knowledge of jewellery retail operations
Problem-solving and decision-making ability
Basic computer and reporting knowledge
Qualification
Graduate / MBA preferred
Experience
3–8 years in jewellery retail or luxury retail operations
Prior supervisory or team-handling experience preferred
CALL :-83606-30849 / 62848-29881
Pay: ₹35,000.00 - ₹50,000.00 per month
Work Location: In person
📌 Jewellery Floor Manager Ghaziabad
🏢 New Era Career Consultancy
📍 Ghaziabad
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