We are looking for a dynamic and customer-focused Client Relationship Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients, understanding their business needs, and ensuring exceptional customer satisfaction. This role requires excellent communication, problem-solving, and relationship-management skills.
Key Responsibilities
Develop and maintain long-term relationships with existing and potential clients.
Serve as the primary point of contact for client inquiries and concerns.
Understand client requirements and provide appropriate solutions.
Ensure high levels of customer satisfaction and retention.
Coordinate with internal teams to deliver seamless client support.
Monitor client accounts and identify opportunities for business growth.
Prepare reports and presentations on client performance and engagement.
Resolve customer issues in a timely and professional manner.
Required Skills
Client relationship management
Customer service and support
Communication and negotiation skills
Problem-solving and analytical abilities
Stakeholder management
MS Excel and MS Office
Time management and organizational skills
Preferred Skills
Experience with CRM tools such as Salesforce or HubSpot
Knowledge of customer engagement strategies
Solid interpersonal and presentation skills
Experience in account management or business development
Qualifications
Bachelor's degree in Business Administration, Marketing, or a related field.
1–4 years of experience in client relationship management, customer success, or account management.
Excellent verbal and written communication skills.
Benefits
Flexible work setting
Paid time off
Provident Fund
Learning and development opportunities
Growth opportunities opportunities
Pay: ₹4,00,000 – ₹7,00,000 per year
Work Location: In person
Pay: ₹400,000.00 - ₹700,000.00 per year
Perks:
Flexible schedule
Food provided
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work from home