Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer queries via phone, email, WhatsApp, and chat.
Resolve customer complaints promptly and effectively.
Provide accurate information about products and services.
Follow up with customers regarding pending requests and issue resolution.
Maintain customer records
Escalate complex issues to the concerned department when required.
Meet daily productivity
Ensure high levels of customer satisfaction.
Prepare daily reports on customer interactions and resolutions.

Required Skills
Excellent verbal and written communication skills.
Valuable listening and problem-solving abilities.
Basic computer knowledge (MS Office, Email, CRM).
Positive attitude and customer-centric approach.
Positive interpersonal skills.
Ability to multitask and manage time effectively.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks:
Cell phone reimbursement
Paid time off

Work Location: In person

📌 Customer Service Officer Thrissur
🏢 Job Vista
📍 Thrissur