Job Description:

Roles & responsibilities
Studio & Team Management
Supervise and manage a team of store executives and part-time workshop facilitators.
Oversee daily studio operations including conducting workshops, opening/closing duties (10:00 am 8:00 PM), inventory, equipment readiness, and store hygiene.
Ensure the team is aligned with brand SOPs and delivering a seamless customer experience.
Workshop Oversight & Support
Oversee the scheduling and execution of tufting workshops, stepping in to lead select sessions when required.
Maintain quality control of workshop facilitation and customer experience throughout the session lifecycle.
Handle on-ground issues with confidence, ensuring smooth conflict resolution and quick response.
Customer Experience & Service
Foster a warm and welcoming atmosphere for all customers, ensuring high satisfaction and repeat visits.
Train team members in hospitality, product knowledge, and soft skills.
Personally attend to key customers or special bookings, as needed.
Events & External Engagement
Coordinate and lead studio participation in offsite events, exhibitions,



and private workshops.
Manage logistics, manpower planning, and ensure brand experience is consistent across locations.
Reporting & Operational Improvements
Maintain records including daily sales reports, attendance, inventory, and staff schedules.
Work closely with leadership to identify areas of improvement and implement process

Preferred candidate profile

A gratuate in any discipline

A background in retail is a plus

0 to 4 years of experience in client facing

Robust people management, Problem solving abilities.

Excellent communication and interpersonal skills.

Comfortable to work on weekends, holidays and peak seasons

Job Types: Full time, Permanent, Fresher

Benefits:
Versatile schedule
Health insurance
Leave encashment
Paid time off

Work Location: In person

Pay: ₹25,000.00 - ₹29,000.00 per month

Benefits:
Health insurance
Leave encashment
Paid sick time

Work Location: In person

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