Job Description – Front Office Staff

Department: Front Office
Industry: Four Star Hotel
Reports To: Front Office Manager / Duty Manager

Job Summary

The Front Office Staff is responsible for providing professional and courteous guest service at the reception desk, ensuring smooth check-in and check-out procedures, handling guest enquiries, and maintaining high hospitality standards to enhance guest satisfaction.

Key Responsibilities
Welcome guests warmly and assist with check-in and check-out procedures.
Handle room reservations, cancellations, and amendments efficiently.
Provide information regarding hotel facilities, services, and local attractions.
Attend guest enquiries, requests, and complaints promptly and professionally.
Coordinate with Housekeeping and other departments for room readiness and guest requirements.
Maintain accurate guest records and billing details in the hotel management system.
Handle cash, card transactions, and prepare daily reports.
Answer telephone calls and respond to emails courteously.
Ensure the reception area is clean, organized, and presentable at all times.
Follow hotel policies, grooming standards, and operational procedures.




Assist in upselling hotel rooms and services whenever possible.
Maintain confidentiality of guest information and hotel data.

Required Skills & Qualifications
Bachelor’s Degree / Diploma in Hotel Management or related field preferred.
Minimum 1–2 years of experience in Front Office operations in a hotel.
Good communication and interpersonal skills.
Pleasant personality with qualified grooming standards.
Ability to work in shifts, weekends, and holidays.
Strong customer service and problem-solving skills.
Knowledge of English is mandatory; additional languages will be an advantage.

Key Competencies
Guest Relations
Communication Skills
Teamwork
Time Management
Attention to Detail
Multitasking Ability
Skilled Etiquette

Working Conditions
Rotational shifts including night shifts.
Standing for extended periods may be required.
Quick-paced hospitality environment.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:
Flexible schedule
Food provided

Work Location: In person

📌 Front Office Associate Kochi
🏢 THE AVENUE REGENT
📍 Kochi