Job Summary: The Front Office Associate is responsible for providing excellent guest service by handling guest check-ins and check-outs, managing reservations, addressing guest inquiries, and ensuring a smooth and pleasant stay for all guests. The role requires solid communication skills, professionalism, and the ability to handle guest concerns efficiently.

Key Responsibilities
Guest Service
Welcome guests warmly and provide a positive first impression of the Resort.
Assist guests with check-in and check-out procedures.
Provide information about Resort facilities, services, and local attractions.
Handle guest inquiries, requests, and complaints professionally.
Front Desk Operations
Maintain accurate guest records and registration details.
Process payments, bills, and invoices.
Handle cash, credit card transactions, and maintain financial records.
Coordination with Departments
Coordinate with housekeeping for room status updates.
Communicate guest requests to relevant departments (housekeeping, maintenance, F&B;, etc.).
Ensure smooth communication between departments for guest satisfaction.




Administrative Duties
Maintain front desk logs and reports.
Ensure the reception area is clean, organized, and presentable.
Follow hotel policies, procedures, and service standards.

Required Skills
Good communication and interpersonal skills
Customer service orientation
Basic computer knowledge (PMS systems, MS Office)
Problem-solving ability
Ability to work in shifts, including weekends, holidays and Night shift

Qualifications
Diploma or Degree in Hotel Management / Hospitality (preferred)
1–2 years experience in hotel front office operations
Preferance to local Goans or candidates currently working in Goa.

Job Type: Full time

Pay: ₹14,000.00 - ₹18,000.00 per month

Advantages:
Food provided

Experience:
Front Office : 1 year (Required)

Language:
English (Required)

Shift availability:
Night Shift (Required)
Overnight Shift (Required)
Day Shift (Required)

Work Location: In person

📌 Front Office Associate Betalbatim
🏢 Alagoa Resorts and Villas
📍 Betalbatim