Location: Hyderabad / Bhubaneswar / Kolkata / Noida (Work From Office – 5 Days/Week)
Experience: 7+ Years
Salary: Up to ₹21 LPA
Shift: Australian Shift
Job Summary
We are looking for an experienced Senior Platform Administrator with expertise in IT Service Management (ITSM) platforms. The ideal candidate will manage platform administration, configure workflows, optimize service operations, and support enterprise-wide automation initiatives.
Key Responsibilities
Administer and maintain enterprise ITSM platforms.
Configure workflows, service catalogs, SLAs, and user roles.
Manage platform governance, reporting, and dashboards.
Implement API integrations and business process automation.
Support ITIL-based service management processes.
Collaborate with stakeholders to improve service delivery and operational efficiency.
Required Skills
7+ years of enterprise application/platform administration experience.
4+ years of experience with ITSM or Service Management platforms.
Hands-on experience with one or more of:
Xurrent (4me)
HaloPSA
ServiceNow
Jira Service Management
Ivanti
Freshservice
ManageEngine ServiceDesk Plus
Solid knowledge of:
ITIL Service Management
Workflow Configuration
Service Catalog & SLA Management
Role-Based Access Control (RBAC)
Platform Governance
Reporting & Dashboards
API Integrations
Business Process Automation