Job Summary

Responsible for ensuring smooth order processing, payment reconciliation, customer support, returns, exchanges, and operational reporting across all online sales channels.

Key Responsibilities
Monitor and process orders across all marketplaces.
Coordinate order confirmation, dispatch, and delivery tracking.
Perform COD verification and payment reconciliation.
Handle customer queries via WhatsApp, Email, and Phone.
Manage order tracking, complaints, size assistance, and exchanges.
Coordinate reverse pickups and returned product processing.
Process refunds, replacements, and restocking.
Track operational reports, claims, and return analysis.
Coordinate with Warehouse, Courier, and Finance teams for smooth operations.





Requirements
2–4 years of experience in e-commerce operations or customer support.
Experience with Shopify and marketplace order management.
Valuable communication and problem-solving skills.
Robust proficiency in Excel and operational reporting.

Key KPIs
Order Processing TAT
Customer Response Time
Return & Refund TAT
Order Accuracy
Customer Satisfaction (CSAT)
Payment Reconciliation Accuracy

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 E Commerce Operations & Customer Support Executive Thaltej
🏢 Prima Fashion Global
📍 Thaltej