Job Brief:

The Assistant General Manager (AGM) plays a vital role in ensuring the seamless operation of the property. This role, built on trust and communication, involves overseeing all the departments. Actively monitor operations across the property, providing support and feedback to ensure quality service and guest satisfaction. A diverse skill set in management, food and beverage, marketing, and accounting is crucial for success in this position.

Key Responsibilities:
Oversee daily operations of the Front Desk, including check-ins/outs, guest registrations, and staff scheduling to ensure effective service delivery
Supervise F&B; services and ancillary offerings, ensuring compliance with company SOPs and high service quality
Deliver exceptional customer experiences by addressing guest grievances and ensuring service standards meet or exceed expectations
Collaborate with the General Manager to oversee financial aspects of operations, ensuring adherence to budgeting guidelines
Liaise with Head Office teams (Finance, Reservations, Customer Experience) to streamline workflows and enhance operational efficiency
Implement upselling and cross-selling strategies to promote various products and services offered by the hotel




Regularly engage with department teams (excluding GM) to boost productivity and morale, ensuring staff are well-groomed and maintain qualified conduct
Maintain a high standard across all guest experience touchpoints, focusing on the five senses (vision, hearing, touch, smell, taste)

Qualifications:
Hospitality graduate or Diploma in Hospitality
4 years of operational knowledge in hotel management or front desk
Extensive understanding of hotel operations across multiple departments
Outstanding communication, interpersonal, and time-management skills
Proven leadership abilities with a focus on team development and performance management
Willingness to work in various locations across India

Job Types: Full-time, Permanent

Pay: ₹26,000.00 - ₹28,000.00 per month

Perks:
Food provided
Health insurance
Leave encashment
Life insurance
Provident Fund

Ability to commute/relocate:
Hyderabad, Telangana (Hyderabad, Hyderabad District): Reliably commute or planning to relocate before starting work (Required)

Education:
Diploma (Required)

Work Location: In person

📌 Assistant Property Manager Hyderabad
🏢 The Hosteller Hospitality
📍 Hyderabad