The Floor Manager is the person in charge of the showroom floor, ensuring every customer is greeted, assisted, and guided to the right products such as:
Veneers
Laminates
Solidwood Panels
Louvers
Plywood
Acrylic Sheets
Exterior Cladding
Premium Doors
German Schüller Modular Kitchens

Key Responsibilities

Customer Experience
Welcome walk-in customers and understand their requirements.
Guide customers to appropriate products based on budget and application.
Coordinate with interior designers, architects, contractors, and homeowners.
Resolve customer concerns immediately and professionally.
Ensure every customer leaves with a positive experience.

Sales Management
Support the sales executives in closing high-value deals.
Monitor daily sales targets and showroom conversions.
Upsell complementary products (for example, veneers with premium plywood or modular kitchens with acrylic finishes).
Ensure timely follow-up of customer inquiries.

Team Supervision
Allocate customer walk-ins among sales executives.
Monitor staff punctuality, grooming, and behaviour.
Coach the team on product knowledge and customer handling.
Conduct daily morning briefings and end-of-day reviews.

Showroom Management
Ensure displays are clean, attractive, and updated.




Verify pricing labels and product samples are correctly displayed.
Maintain premium visual merchandising standards.
Coordinate with housekeeping for showroom cleanliness.

Inventory Coordination
Check availability of rapid-moving products.
Coordinate with the warehouse regarding stock movement.
Ensure sample books and catalogues are always available.
Report damaged samples or display materials.

CRM & Operations
Ensure every customer enquiry is entered into the CRM.
Track pending quotations and follow-ups.
Coordinate with billing, dispatch, and installation teams.
Prepare daily reports on walk-ins, sales, and conversions.

Skills Required
Excellent communication (English, Hindi, Bengali preferred)
Leadership and team management
Sales and negotiation skills
Customer relationship management
Basic knowledge of interior materials and modular kitchens
Ability to handle multiple customers during peak hours

KPIs (Performance Metrics)
Daily showroom walk-ins
Customer conversion rate
Monthly sales achieved
Average billing value
Customer satisfaction
CRM follow-up completion
Team productivity
Display and showroom maintenance standards

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Showroom Floor Manager Topsia (India)
🏢 PROVO
📍 India