Key Requirements
Bachelor's Degree/Diploma in Mechanical or Automobile Engineering.
5–8 years of experience in automobile service operations, with leadership experience.
Solid knowledge of workshop management, vehicle diagnostics, and after-sales service.
Proven ability to lead service advisors, technicians, and workshop staff.
Excellent customer relationship and complaint resolution skills.
Experience in achieving service revenue, productivity, and customer satisfaction (CSI) targets.
Knowledge of Dealer Management Systems (DMS) and MS Office.
Robust communication, leadership, and problem-solving skills.

Key Responsibilities
Manage the overall operations of the service workshop.
Ensure timely, high-quality vehicle servicing and repairs.
Monitor workshop efficiency, productivity, and profitability.
Lead and develop the service team through coaching and performance management.
Maintain high customer satisfaction and handle escalated customer concerns.
Coordinate with the parts and sales departments for seamless operations.
Ensure compliance with Kia standards, safety guidelines, and company policies.
Prepare operational reports and implement process improvements.

Work Location: In person

📌 Service Manager Ramanattukara
🏢 DKHKIA
📍 Ramanattukara