Key Responsibilities:
Lead, manage, and motivate the telecalling team to achieve daily, weekly, and monthly targets for home loan and LAP leads.
Allocate leads, track performance, and ensure timely follow-up with potential customers.
Monitor calls and provide regular feedback and sales coaching to team members.
Coordinate with field sales and credit teams for lead conversion and documentation.
Maintain MIS reports and update lead management systems accurately.
Ensure adherence to compliance, company policies, and quality standards.
Handle escalations and resolve customer queries effectively.
Drive productivity through regular training, motivation, and performance reviews.
Analyze team performance metrics and suggest process improvements.
Assist in planning calling campaigns and promotional activities.