We are seeking a customer-focused Front Office Executive to join our team at Hotel Paramos Inn. The Front Office Executive will serve as the first point of contact for guests, providing exceptional service and ensuring a smooth check-in and check-out process. The ideal candidate will have excellent communication skills, attention to detail, and a passion for hospitality.
Responsibilities:
Greet guests upon arrival and assist with the check-in process, including verifying reservations, processing payments, and issuing room keys.
Provide guests with information about hotel amenities, services, and local attractions.
Handle guest inquiries and requests promptly and courteously, resolving any issues or complaints to ensure guest satisfaction.
Maintain accurate records of guest accounts, including billing information and room assignments.
Coordinate with housekeeping and maintenance staff to ensure that guest rooms are clean, comfortable, and properly maintained.
Assist with the check-out process, including settling guest accounts, processing payments, and providing departure assistance as needed.
Answer phone calls and respond to emails in a skilled and timely manner.
Assist guests with luggage handling and transportation arrangements.
Assist with other duties as assigned by management.