Job Summary

We are looking for a skilled Kenan Billing Engineer with hands-on experience in Kenan FX/BP (Arbor/Kenan) Telecom Billing systems. The candidate will be responsible for production support, billing operations, incident management, troubleshooting, system monitoring, and ensuring accurate billing processes in a telecom workplace. Experience with Unix/Linux, Oracle SQL, and telecom BSS/OSS is essential.

Key Responsibilities
Provide L2/L3 production support for Kenan Billing applications.
Monitor and support end-to-end billing cycles including rating, invoicing, payments, adjustments, and bill generation.
Analyze, troubleshoot, and resolve production incidents within defined SLAs.
Perform Root Cause Analysis (RCA) and implement preventive solutions.
Monitor application health, batch jobs, and system performance.
Execute service requests,



change requests, and production deployments.
Work closely with Business, Development, QA, and Infrastructure teams during issue resolution.
Perform impact analysis for production changes and application releases.
Validate billing data, invoices, and customer accounts using SQL queries.
Support reconciliation activities and ensure billing accuracy.
Prepare operational documentation, SOPs, and knowledge articles.
Participate in 24×7 production support and rotational shift activities.
Ensure compliance with ITIL processes for Incident, Problem, and Change Management.

Pay: ₹50,000.00 - ₹60,000.00 per hour

Work Location: In person

📌 Kenan Billing Gurugram
🏢 Tenet Computer And Communication Pvt.Ltd
📍 Gurugram