The Customer Relationship Executive (CRE) is responsible for handling customer interactions, maintaining strong customer relationships, coordinating with sales and service teams, and ensuring high customer satisfaction in the automobile dealership/service center.
Key Responsibilities
Attend customer inquiries through phone calls, emails, and walk-ins.
Maintain and update customer databases and records.
Coordinate with sales and service departments for customer appointments and follow-ups.
Handle customer complaints and provide timely resolutions.
Conduct feedback calls after vehicle delivery/service.
Ensure customer satisfaction and improve customer retention.
Explain vehicle features, service schedules, and offers to customers.
Prepare daily, weekly, and monthly customer reports.
Support customer engagement activities and promotional campaigns.
Maintain skilled communication with customers at all times.
Required Skills
Positive communication and interpersonal skills.
Customer handling and problem-solving ability.
Basic computer knowledge (MS Excel, MS Word, Email).
Ability to work in a team environment.
Good coordination and follow-up skills.
Qualification
Any Graduate / Diploma.
Experience in automobile dealership or customer service preferred.
Freshers can also apply
Experience
0–1 years in customer service or automobile industry.
Preferred Candidate Profile
Positive attitude and customer-focused approach.
Presentable and qualified behavior.