Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Valuable to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.

Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.




Coordinate with stakeholders to ensure alignment of support activities with business needs.
Mentor junior team members to enhance their technical and problem-solving skills.
Drive continuous improvement initiatives to optimize support processes and system stability.

Skilled & Technical Skills:
Must To Have Skills: Proficiency in O9 Solutions.
Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
Experience in monitoring and maintaining enterprise-level software applications.
Ability to work collaboratively across teams to facilitate effective communication and issue resolution.
Familiarity with incident management and root cause analysis techniques.
Excellent organizational skills to manage multiple tasks and priorities efficiently.

Additional Information:
The candidate should have minimum 5 years of experience in O9 Solutions.
This position is based at our Bengaluru office.
A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer Bengaluru
🏢 Accenture
📍 Bengaluru