Key Responsibilities:
Welcome and assist guests in a skilled and courteous manner.
Ensure excellent guest satisfaction and handle guest queries or complaints efficiently.
Coordinate with restaurant and operations teams for smooth guest service.
Maintain reservation records and guest feedback reports.
Ensure proper grooming and hospitality standards are maintained.
Assist in managing guest flow during peak hours.
Build positive relationships with guests to enhance repeat business.
Support promotional events and special guest requirements.
Requirements:
Positive communication and interpersonal skills.
Presentable personality with professional grooming.
Previous experience in hospitality/restaurants preferred.
Ability to work in rotational shifts and under pressure.
Basic knowledge of reservation systems is an advantage.
Qualification:
Graduate or Diploma in Hospitality preferred.
Experience:
1–3 years in hospitality, restaurant, or guest relations role.