Welcome guests in a qualified and friendly manner.
Perform guest check-in and check-out efficiently.
Verify guest reservations, identification, and payment details.
Answer phone calls and respond to emails and guest inquiries promptly.
Handle room bookings, modifications, cancellations, and special requests.
Provide information about hotel facilities, services, local attractions, and transportation.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Resolve guest complaints or concerns promptly and escalate when necessary.
Maintain accurate guest records and process payments using the hotel's Property Management System (PMS).
Ensure the front desk and lobby are clean, organized, and presentable.
Follow hotel policies, safety standards, and security procedures.
Prepare daily reports and maintain front office documentation.

Pay: ₹15,000.00 - ₹17,000.00 per month

Perks:
Versatile schedule
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Education:
Diploma (Preferred)

Work Location: In person

📌 Front Office Associate Chennai
🏢 Bloom Hotels Group
📍 Chennai