We are seeking a skilled and customer-focused Onsite Engineer / Resident Engineer with experience in the Audio Visual (AV) industry to provide day-to-day technical support, maintenance, troubleshooting, and operational assistance for AV systems installed at client locations. The engineer will act as the primary technical point of contact for all AV-related service activities and ensure smooth functioning of conference rooms, boardrooms, VC systems, digital signage, and integrated AV infrastructure.

Key Responsibilities

AV System Support & Maintenance
Provide onsite technical support for AV and Video Conferencing systems.
Monitor and maintain AV equipment including:
Projectors
LED/LCD displays
Video walls
Audio DSP systems
Wireless presentation systems
Microphones & speakers
PTZ cameras
Control systems
Perform preventive maintenance and health checks of AV systems.
Coordinate with OEM/vendors for hardware replacement and warranty support.

Troubleshooting & Incident Management
Diagnose and resolve AV hardware/software issues.
Support meeting room operations and executive boardroom events.
Troubleshoot VC platforms such as:
Microsoft Teams Rooms
Zoom Rooms
Cisco Webex




Google Meet
Handle service tickets within SLA timelines.
Escalate critical issues to higher technical teams when required.

Client & User Support
Provide immediate support during meetings, presentations, and events.
Assist end users with AV equipment usage.
Ensure high customer satisfaction through skilled communication and service delivery.

Documentation & Reporting
Maintain daily service reports and incident logs.
Update asset inventory and maintenance records.
Prepare RCA (Root Cause Analysis) reports for recurring issues.
Share weekly/monthly performance reports with management.

System Operations
Monitor uptime and functionality of AV systems.
Coordinate with IT/network teams for integrated AV solutions.
Ensure backup systems and redundancy are functioning properly.

Required Skills

Technical Skills
Knowledge of AV systems integration and troubleshooting.
Hands-on experience with:
Crestron

Advantages:
Health insurance
Life insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Onsite Engineer Bengaluru (India)
🏢 Online Instruments( India
📍 India