About the Role

We are looking for enthusiastic, motivated, and customer-focused individuals to join our Online Reputation

Management (ORM) team as Jr. Associates. This role is ideal for final-year students and freshers who are

passionate about social media, digital communication, and delivering excellent customer experiences.

Key Responsibilities
Monitor and manage customer interactions across social media platforms.
Draft and publish professional, accurate, and timely responses to customer queries.
Escalate customer concerns to the relevant internal teams whenever required.
Maintain response records and prepare basic reports using Microsoft Office.
Follow standard response guidelines while ensuring quality and consistency.
Stay updated with social media trends, platform features, and customer engagement best practices.

Eligibility
Final-year students or freshers from any discipline are welcome to apply.
Excellent verbal and written communication skills in English.




Basic understanding of social media platforms and digital communication.
Basic knowledge of Online Reputation Management (ORM) or customer response management will be an
added advantage.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Positive typing speed with strong attention to detail.
Strong interpersonal and problem-solving skills.

What We Offer
Hands-on experience in Online Reputation Management and digital customer engagement.
A team-oriented and learning-focused work environment.
Opportunities to develop communication, analytical, and customer service skills.
Growth opportunities opportunities based on performance

Work Requirements
6-days working
Rotational Shifts
Work from office

Pay: ₹180,000.00 - ₹360,000.00 per year

Benefits:
Health insurance
Provident Fund

Work Location: In person

📌 Jr Associate Orm Saket
🏢 Repindia
📍 Saket