We are looking for candidates with an automobile industry background who have excellent communication skills and experience in customer handling, service coordination, and appointment scheduling.
Position Details:
Role: Calling Executive – PMS
Department: PMS Vertical
Location: Nagpur
Employment Type: Full time
Experience: 1–3 years
Preferred Industry: Automobile Service/Workshop/Dealership
Budget -15-20k
Key Responsibilities
Handle inbound and outbound customer calls.
Assist customers with service bookings and follow-ups.
Explain PMS packages and service offerings.
Coordinate with workshops and the operations team.
Follow up with customers for appointment confirmation and feedback.
Maintain accurate customer records in the CRM.
Required Skills
Experience in the automobile service industry.
Excellent verbal communication skills.
Customer service and relationship management.
Basic computer and CRM knowledge.
Ability to handle customer queries and resolve issues professionally.